Support over Christmas
Office opening hours
The Toyella office is closed from noon Friday 22nd December 2017 until 9.00a.m Wednesday 3rd January 2018.
Online ordering and dispatch
The Toyella website continues to take orders over Christmas but they will not be dispatched until Wednesday 3rd January 2018. Priority will be given to 2 and 3 day delivery upgrades. Please take this dispatch date into consideration when ordering.
Returning unwanted gifts
If you wish to return an item please do not return until after Wednesday 3rd January 2018. Please refer to our returns and refunds page for full information on the returns process.
Problems with toys
If you discover damage, a fault or missing parts in any of your orders then firstly we apologise. We are parents ourselves so can fully empathise with Christmas Day toy frustrations.
Toyella is reliant on the manufacturers' own quality control of products within their boxes. While we only sell the best quality toys very occasionally a problem still may occur.
We will of course deal with issues fully and appropriately on our return on Wednesday 3rd January 2018. Unfortunately until then we are unable to arrange for replacements. Particularly as all suppliers are also on shut down until January.
All we can do until the the New Year is assure you that, between ourselves and the manufacturer, we will make things right on our return.
Please do not return any items before Wednesday 3rd January 2018. Refer to our returns and refunds page for full information on the returns process.