Payment information

Who can buy from Toyella?

Anyone.

Toyella accepts orders from customers in any country delivering to all destinations.

Standard delivery in the UK starts at only £2.50 while the Toyella basket automatically calculates delivery costs to destinations outside the UK.

If you do not see your own country in the checkout area and you wish to order, simply email us with your requirements in advance at sales@toyella.com.


Currencies

The Toyella website currently displays prices in £ Sterling but non-sterling customers can still order.

If you are from outside the UK your bank or credit card supplier will simply convert form sterling at the point of payment and debit your account in your own currency, for example € Euros or $ Dollars.

If you pay using non-sterling payment card your account will be debited using the current currency conversion rate.


Collection of money

Secure debit and credit card payments:

Toyella have partnered with Stripe to ensure an easy, safe and totally secure buying experience.

Stripe allows payments to be taken using the major payment facilities such as Visa, Mastercard and American Express.

Stripe are a trusted payment provider and your payment card details will be processed by their service. Toyella itself will not capture or store your payment card information.

Stripe logo

Apple Pay:

Toyella now supports one-touch payment via Apple Pay.

Apple Pay logo

Payments over the telephone:

If you would prefer Toyella take your order and payment over the telephone, simply Call us free on 0800 542 6857 and one of our team will be happy to help.

Bank transfers:

Please contact us if you are an individual or organisation that prefers to pay via a bank transfer.

Cheque payments:

Toyella will accept cheque payments. We recommend you email or call us in advance with your intended order so we can reserve items for you. Include your contact details and delivery details and then we'll reply to you to confirm everything. Orders are dispatched only once cheque funds have cleared. Please make cheques out to "Toyella".

Cash payments:

Toyella cannot accept payment with cash.

PayPal:

We no longer offer payment via PayPal simply because their retailer fees are almost twice that of other payment providers and Toyella would be forced to raise our product prices to accommodate PayPal. However, your card number is securely recalled through Stripe so next time you order with us it's actually quicker and convenient to pay than with PayPal.

VAT:

All prices on the website include VAT. We can provide VAT invoices if necessary on request.


Invoices and paperwork inside the orders

As many of our orders are sent direct as gifts Toyella never includes invoices or any paperwork that shows the value of products within orders we send out.

Our free gift message service allows you to specify personal messages at the checkout that we can include within the orders.