Working hours and processing times
Toyella's working times are Monday to Friday 9am to 5pm.
Orders placed after 3pm week days, on weekends or on bank holidays will be treated as an order placed on the next working day. Please take these working times and days into account when calculating your delivery requirements.
Mainland UK delivery options
Standard 3 to 5 day delivery
Sent, depending on the overall weight of the order, via either Royal Mail on an untracked service or via DPD on a tracked service.
2 day delivery
Sent, irrespective of weight, via the courier DPD for only £5.95.
If you order after 3pm, the following day will class as the first working day.
This service also provides you notification of a 1 hour time slot on the day of delivery so you don't have to wait in all day for your parcel. You also get the option to rearrange an alternative delivery day or drop off destination.
Scottish Highlands, Northern Ireland, Isle of Man and Channel Islands
Lightweight orders to these destinations can be fulfilled via our standard delivery service that utilises Royal Mail.
Heavier orders must travel via DPD who, sadly, do charge a premium for reaching these locations. Our basket calculates the weight of your orders and alerts customers if a delivery threshold is past.
The precise delivery options available to your area automatically display at the basket.
Not at home
Our delivery timeframes assume the delivery address is occupied.
For convenience, some of our carriers are happy to leave packages without the need for you to be home. They will also leave parcels with neighbours or at safe locations where appropriate if you specify such detail at the Toyella checkout when ordering. Alternatively, drivers will re-attempt deliveries the following working day or leave instructions for customers on how to collect from their local depot.