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Overseas delivery

We deliver worldwide!

If you add any product to our basket simple select the delivery country and Toyella automatically calculates shipping costs for your order.

Delivering toys overseas

Working hours and processing times

Toyella's working times are Monday to Friday 9am to 5pm (GMT).

Orders placed after 3pm week days, on weekends or on UK bank holidays will be treated as an order on the next working day.

Please take these working times into account when calculating your delivery requirements.

Delivery days and times

With lighter orders sent via Royal Mail Air Mail, Toyella can only inform customers of delivery dates to within two days.

Orders sent via our DPD carrier provide Toyella customers an exact delivery day and notification of a one hour time slot for the parcel's arrival. Furthermore, customers can rearrange delivery on a more suitable day or specify drop off at a neighbouring property.

Not at home

Our delivery timeframes assume the delivery address is occupied.

For convenience, some of our carriers are happy to leave packages without the need for you to be home. They will also leave parcels with neighbours or at safe locations where appropriate if you specify such detail at the Toyella basket when ordering. Alternatively, drivers will re-attempt deliveries the following working day or leave instructions for customers on how to collect from their local depot.


Delivery to Europe

Lighter orders are sent via Royal Mail and take approximately 4 working days for western Europe and 7 working days for Eastern Europe with prices starting at only £3.50.

Heavier orders are sent via the excellent DPD service, are tracked and take between 3 and 7 working days. The Toyella basket calculates your order weight automatically and adjusts the delivery method and costs accordingly. Tracked shipping to Europe is as little as £10.00.

Please contact us in advance if you require delivery to European countries not listed on our website, e.g. Greece, as we may or may not be able to deliver depending on your exact location within these countries.


Delivery to non-EU European countries

Please be aware that you may be charged import taxes and duties by your country's own customs agencies. Customers are responsible for any such extra cost. Our delivery times do not take into account any delays in delivery due to customs agencies.


Delivery to the rest of the World

Lighter orders are sent via a Royal Mail tracked service and take between 5 and 7 working days depending on the destination. Above 2kg orders are sent via FedEx or TNT and take between 2 and 4 working days. The Toyella basket calculates your order weight automatically and adjusts the delivery method and costs accordingly.

Please be aware that you may be charged import taxes and duties by your country's own customs agencies. Customers are responsible for any such extra cost. Our delivery times do not take into account any delays in delivery due to customs agencies.